Shipping policy

  • Tecnaura Oman will confirm order acceptance by sending an automatic summary email to the email address provided by the customer when placing the order.
  • We will then prepare the orders and assign them to the delivery team with the manufacturer’s original packaging or in suitably sealed cardboard boxes.
  • The products will be dispatched within 2-3 working days of receipt of the order. In Muscat Region, we will deliver within 2 working days and in the areas outside Muscat, it would take Min 3 to 4 Working Days.
  • Deliveries are made from Sunday to Thursday (excluding national holidays), between 9 a.m. and 6 p.m. Multiple orders will not be delivered separately but rather grouped together into a single shipment. The order summary and confirmation email will specify the date by which Tecnaura Oman commits it is to deliver the ordered products to the customer, except for unforeseen events.
  •  In the event of delays, the user will be immediately notified of the new expected delivery date.

Pick up from Our Store

  • We offer a collection point from our showroom located in Al-Khuwair for our customers who choose "Pick Up" option at the time of checkout.
  • Address for Pick up as follows: 
Tecnaura (FMCG MUSCAT LLC),
MIC Tower,
Al Khuwair Street,
Muscat, Sultanate of Oman.


Shipping Costs

  • Shipping costs are payable by the customer at the time of checkout and are detailed in the below table.
 Rate name
 Condition Price
Free Delivery OMR 25.001 & Above Free Delivery
Delivery Charges 1   OMR 10.001–OMR 25.000 OMR 1.000
Delivery Charge 2 OMR 0.000–OMR 10.000 OMR 1.500

 

 Standard Delivery Time

Region

Delivery Time

Within Muscat

2-3 working days from the day following receipt of the order.

Rest of the Sultanate

3-4 working days from the day following receipt of the order.

Dhofar Region

4-10 working days from the day following receipt of the order.


Shipment Tracking
Once the order has been confirmed, the customer will receive an intimation that their order is fulfilled.

Once the order has been dispatched, the customer will receive an email and as SMS with tracking information for the package. Customer needs to download Shop to track your order: https://shop.app/sms
When the orders are out for delivery, the customer will receive an email automatically from our system.
Also, an email intimation is there when the orders are delivered to the address.


Checking the Packages
We suggest you check the following in the presence of the delivery driver:

  • That the number of packages corresponds to that indicated on the delivery note (handed to you by the courier).
  • That the packaging is in good condition: no visible damage, tampering, wetness, or alteration to the sealing tape.
  • That the size of the product packaging and any information contained on it appear to coincide with the order.

Any exterior damage or missing packages must immediately be brought to the attention of the courier in writing on the delivery note, and also notified to Tecnaura Oman within 8 days.
If it is not possible to check the condition of the product at the time of delivery, we suggest you sign for delivery “unchecked/with reservation”.
Once the delivery note has been signed and handed to the courier, it will no longer be possible to contest the quantity and condition of the goods delivered.

Delays in Delivery
If the purchased product is not delivered or arrives later than specified in the indicated Delivery Time, the user can specify a supplementary date. The user shall have the right to terminate the contract in the following cases: 

  • Delay in delivery greater than 10 working days from the original delivery date.
  • Delay in delivery greater than 7 working days from the supplementary delivery date.
  • Tecnaura Oman refuses to deliver the goods specified in the order.
  • The date of delivery is understood to be an essential term and/or the order was specified to be required by a given date at the time it was placed.

Upon termination of the contract, the user will be reimbursed for the total cost of the order, including shipping fees.

HELP: Our Customer Care service is always at your complete disposal. You can contact us by email: reachus@tecnaura.com

SAFE PAYMENTS: The transaction is secure and guaranteed by the most consolidated data encryption standards. We also accept Cash on Delivery!

SHIPPING: We ship throughout Muscat using our own courier service and outside Muscat, we shipment is using the most reliable and professional couriers in town.  As soon as the order has been processed you will receive a code to track your delivery in real-time.